In the early days of VoIP or Voice-over-IP, the industry was full of hype and hope. We thought that we could just make VoIP phones, plug them into our routers, and have the same service quality that we enjoyed for years with our land line phones at a fraction of the cost. Then the bubble burst - and we realized that we had firewall issues, NAT issues, bandwidth issues and garbled speech during high bandwidth issues - and phone outages when our Internet service went down. Ouch!
But the cost benefits were real and measurable - so many residences stuck with it. Now, my home Vonage service is as good or better than AT&T ever was! But businesses have a special challenge, as a missed or garbled phone call can cost customers, time, and money.
This is why I am so happy to be a part of Packet Island - a company that creates a remote monitoring solution that allows enterprises, and service providers who offer hosted solutions to enterprises - an easy way of troubleshooting their networks when problems arise.
The solution consists of 4" x 5" micro appliances that actually reside in the end customer's network that act as sniffers - so real time, call-by-call info can be easily accessed over a remote Java-based GUI.
No more do businesses have to suffer to get lower phone prices! Check out our new blog for more info too.
